From Alert to Resolution: Inside the Incident Response Lifecycle of Cisometric's Managed SOC Service
From Alert to Resolution: Inside the Incident Response Lifecycle of Cisometric's Managed SOC Service
Cybersecurity Insights

By Patricia A. Pramono • Studio 1080, Published on May 07, 2024

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The "Blue Teaming" and "Red Teaming" concepts in cybersecurity embody the foundational strategies of defense and attack, respectively, crucial for safeguarding digital assets. The Blue Team focuses on defending against both actual and simulated cyber threats daily. They utilize various strategies, such as monitoring network traffic and conducting security awareness training, to prevent unauthorized access and maintain system integrity.

The role of blue teaming goes beyond mere technical defenses; it also involves educating employees about cybersecurity, updating systems, patching vulnerabilities, and continually enhancing cybersecurity measures to stay ahead of potential attackers. Their proactive approach not only responds to threats but also shapes the organization's cybersecurity culture and resilience.

At the heart of these defenses is the Security Operations Center (SOC), which is critical in monitoring, detecting, responding to, and mitigating cybersecurity threats. As cyber threats grow, the SOC's role in protecting an organization’s information systems, networks, and data becomes increasingly vital.

SOCs are essential under various cybersecurity standards and regulations such as ISO27001, ISO27701, PCI-DSS, emphasizing their critical role in modern cyber defense strategies. However, establishing a mature SOC faces challenges like talent shortages, high costs, and the dynamic nature of cybersecurity threats.

Our forthcoming Managed SOC service is crafted to address these challenges effectively. Let’s delve into why SOCs are indispensable for businesses today, especially within Indonesia’s rapidly expanding digital scene.

In this digital age, the frequency and sophistication of cyber threats are escalating, posing severe challenges across all business sectors. Cybersecurity incidents can lead to compromised sensitive information, operational disruptions, and significant reputational and financial damage. In this context, the speed and accuracy of an organization's response to these threats are critical.

SOCs are pivotal in this environment by providing comprehensive monitoring and rapid response services crucial for minimizing cybersecurity damage. Our Managed SOC service excels by integrating advanced technology, expert analysis, and comprehensive digital forensics support to create a powerful defense. This service ensures that every step from threat detection to resolution is handled with precision and efficiency.

Introducing Cisometric’s Managed SOC

  • Comprehensive Threat Monitoring: Utilizing our proprietary Threat Intelligence Platform, File Integrity Monitoring, and advanced technology stack, including Network Detection and Response (NDR) and Security Orchestration Automation and Response (SOAR), we ensure continuous surveillance of your networks, endpoints, and cloud environments.

  • Rapid Incident Response: Our skilled analysts act swiftly to mitigate impacts and restore operations, minimizing downtime and disruption.

  • Customized Security: We tailor services to align with your specific business needs, regulatory requirements, and compliance standards, ensuring personalized cybersecurity management.

  • Proactive Threat Hunting: Armed with real-time threat intelligence and vulnerability assessments, we proactively counter emerging threats to keep your defenses a step ahead.

  • Continuous Improvement: Leveraging machine learning and a unified data management platform, our services adapt and evolve with the changing threat landscape, ensuring that your defenses remain up-to-date with the latest threats and technologies.

Step-by-Step Breakdown of Our SOC Framework

  • Alert Generation: Utilizing Cisometric's comprehensive SOC technology, which encompasses a Next-Gen SIEM, NDR, UEBA, Sandbox, and Machine Learning IDS, the SOC team continuously collects and normalizes traffic data across the entire attack surface. The data is then broken down for granular correlation and stored in a single Data Lake, allowing for efficient and effective identification of potential threats. The natively built-in Machine Learning component is key to speeding up the delivery of high-fidelity alerts and reducing false positives, enhancing the SOC's capability to identify advanced threat campaigns​​.

  • Alert Triage: When an alert is raised, the Level 1 Security Analyst is the first line of defense, conducting the initial triage and prioritization. This step is critical in assessing the significance of an alert and determining its urgency, filtering out the false positives and ensuring that real threats are promptly addressed by escalating them to the next level of expertise within the SOC structure​​.

  • Incident Investigation: At this point, Level 2 Security Investigators take over. They perform incident analysis and correlate the findings with threat intelligence to understand the broader context of the alert. By doing so, they can effectively contain, remediate, and recover from incidents, ensuring that the threats are dealt with comprehensively​​.

  • Threat Containment and Mitigation: After the detailed investigation, the SOC team moves to contain and mitigate the threat. This response is handled by Level 3 Threat Hunters, who take proactive measures in threat hunting and conduct vulnerability assessments as well as penetration test analysis to ensure that the threat does not spread and is neutralized effectively​​.

  • Recovery and Restoration: Following containment and mitigation, the SOC Manager, who serves as the primary operational contact, oversees the recovery and restoration efforts. The manager ensures that resources are allocated effectively and that defensive and offensive strategies are developed and implemented to restore normal operations​​.

  • Post-Incident Analysis and Reporting: CSIRT (Computer Security Incident Response Team) and Forensics units play a crucial role in the final step. They are responsible for incident analysis and triage, response and mitigation, as well as forensic investigation. This team ensures that the incident is documented comprehensively and that coordination and communication occur seamlessly. Learning from each incident is vital for the continuous evolution of the SOC's processes and for the prevention of future security events​​.

What To Expect From Our SOC Service

Cisometric Managed SOC service transcends conventional cybersecurity measures by integrating three core components: People, Process, and Technology. This triad forms the backbone of our SOC, ensuring a comprehensive, 360-degree approach to cyber defense.

  • People: Our SOC team comprises security analysts, digital forensics experts, incident responders, and threat hunters, each bringing a wealth of expertise and a proactive mindset.

  • Process: We employ standardized processes in detection, escalation, investigation, and recovery, ensuring swift and effective management of cybersecurity incidents.

  • Technology: Leveraging state-of-the-art technology, including advanced machine learning algorithms, our SOC delivers higher-fidelity alerts, reduces false positives, and identifies advanced threats with unmatched precision.

Rest assured, Cisometric will manage your SOC, so you can focus on your business.

Custom Use Cases & Playbooks

We tailor our Managed SOC operations to the unique needs of each client. Whether it’s a finance company requiring compliance with stringent regulations, or a retail business needing to protect customer transactions, Cisometric’s SOC service adapts its processes accordingly. Custom playbooks are developed based on specific client environments, threat landscapes, and business priorities, ensuring that responses are not only swift but also relevant and effective​​.

Our Managed SOC service represents a dynamic and strategic approach to cybersecurity. From detecting threats to resolving incidents, each step is optimized to offer maximum security with minimal disruption. For organizations looking to protect digital assets against evolving threats, partnering with an experienced SOC provider like Cisometric offers proactive and efficient solutions. This partnership not only boosts cybersecurity resilience but also allows businesses to focus on their core functions, secure in the knowledge that your security needs are expertly managed.

Get in touch with us and set a meeting with our experts today!

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